This Cancellation Policy forms an integral part of the Terms and Conditions of Kustom Deco Furniture Trading LLC. By placing an order on our website (https://kustomdeco.ae) or through our sales representatives, you agree to be bound by the terms outlined below.

1. General Provisions

  • All cancellation requests must be explicitly submitted in writing to our customer support team via email or official channels. Verbal cancellations are not valid until confirmed in writing by Kustom Deco.

  • Timestamps of cancellation requests will be logged based on Gulf Standard Time (GST / UTC+4). Requests sent outside business hours will be processed on the next business day.

2. Bespoke & Custom-Made Products

Due to the personalized nature of our custom products (including bespoke headboards, tailored beds, customized wardrobes, custom sofas, and made-to-order dining furniture), manufacturing and material allocation begin shortly after an order is authorized.

  • Grace Period (Within 24 Hours): You may cancel or modify a custom order within 24 hours of order placement or deposit payment without any penalty, receiving a 100% full refund.

  • After 24 Hours (Production Phase): Once the 24-hour grace period has elapsed, production processes and raw material sourcing commence. Cancellations requested after this period are subject to a cancellation fee of 30% to 50% of the total contract value, which will be deducted from your deposit/refund to cover raw material wastage, fabric cuts, and administrative labor costs.

  • Finalized Production & In-Transit: Custom orders cannot be canceled, refunded, or modified once production is complete or the item has been dispatched for delivery and installation.

3. Standard & In-Stock Items

For non-customized, standard inventory items:

  • Prior to Dispatch: Orders for standard items may be canceled at any time before dispatch for a 100% full refund.

  • Post-Dispatch: If the order has already left our distribution center or is in transit, it cannot be canceled prior to delivery. In such cases, the client must follow our standard Return & Exchange procedure upon receipt.

4. Consultations & Site Measurements

Where Kustom Deco provides complimentary site visits, measurements, or design consultations prior to production:

  • If a custom project is canceled after the 24-hour grace period, Kustom Deco reserves the right to deduct a reasonable administrative fee for the technical design and measurement service rendered.

5. Refunds & Processing

  • Approved refunds will be processed using the original payment method (Credit/Debit Card, Bank Transfer, etc.).

  • Refund processing typically takes between 5 to 14 business days, depending on your issuing bank and financial institution.

  • Payment gateway processing fees (if applicable and non-refundable by the payment processor) may be excluded from the total refunded amount where permitted by local law.

6. Orders Canceled by Kustom Deco

Kustom Deco reserves the right to cancel any order prior to delivery under the following circumstances:

  1. Product unavailability or unexpected stock depletion.

  2. Inability to obtain authorization for payment.

  3. Errors in pricing, product description, or specifications listed on the website.

  4. Delivery limitations or force majeure events outside our reasonable control.

In the event that Kustom Deco cancels an order, the customer will be notified immediately and issued a 100% full refund.

7. Contact Information

For any inquiries or to submit an official cancellation request, please contact us:

  • Entity: Kustom Deco Furniture Trading LLC

  • Email: info@kustomdeco.ae

  • Phone: +971 4 570 4540

  • Mobile: +971 52 582 8041

  • WhatsApp: +971 58 958 3686

  • Address: Office #110C, Diamond Business Center, Block-C, Arjan – Al Barsha South, Dubai – UAE

  • Support Hours: Saturday to Friday: 10:00 – 20:00 (Gulf Standard Time)

  • Website: https://kustomdeco.ae