SHOPPING AND GENERAL INFORMATION

Are All Kustom Deco Products Available Online?

Yes, Our Entire Curated Collection Is Available Online For You To Browse And Customize.

Where Is Your Workshop Located?

We Are Proudly Based In Dubai, United Arab Emirates, Where All The Crafting Magic Happens.

Can I View The Furniture Before Buying?

We Operate Directly Online To Keep Luxury Affordable, But We Bring Premium Material Samples Directly To Your Home During Our Free Site Visits.

Do I Need An Account To Place An Order?

No, You Can Easily Checkout As A Guest, But Creating An Account Helps You Track Your Custom Masterpieces.

What Exactly Happens After I Place An Order?

Our Design Team Reviews Your Specific Details, Confirms Everything With You, And Then Our Artisans Begin Handcrafting Your Furniture.

How Long Will Delivery Take?

Since Every Piece Is Custom Built, It Typically Takes Five To Seven Business Days From Workshop To Your Living Room.

Can I Change Or Cancel My Order?

You Have One Full Business Day To Cancel Completely Free Of Charge. After That, A Five Percent Material Cutting Fee Applies.

What Is A Wishlist?

It Is A Personal Space On Your Account To Save Your Favorite Minimalist Designs For Future Room Makeovers.

DELIVERY AND INSTALLATION

Do You Offer Free Shipping In Dubai?

Yes, Delivery And Professional Installation Are Completely Free Across Dubai.

Do You Deliver To Abu Dhabi And Sharjah?

Yes, We Provide Free Delivery Across All Seven Emirates To Make Your Shopping Experience Seamless.

Are There Any Delivery Fees For Remote Areas?

The Western Region Has A One Thousand Dirham Delivery Fee, And The Eastern Region Or Hatta Has A Five Hundred Dirham Fee.

Will The Delivery Team Assemble My Furniture?

Yes, White Glove Assembly And Room Placement Are Included For Free With Every Single Order.

What If The Furniture Does Not Fit Through My Door?

Our Free Home Consultation Ensures We Build Pieces That Will Safely Fit Through Your Doorways And Hallways.

Can I Change My Delivery Date Later?

Yes, Just Let Us Know At Least One Day Before Your Scheduled Time So We Can Adjust Our Trucks.

Do You Offer International Shipping Outside The UAE?

We Do Not Ship Internationally Ourselves, But We Can Deliver Directly To Your Chosen Freight Forwarder Inside Dubai.

CUSTOMIZATION AND DESIGN

Can You Make Furniture From A Picture I Found Online?

Absolutely, Just Send Us Your Inspiration Photo And We Will Handcraft A High Quality Version For Your Home.

What Furniture Styles Do You Specialize In?

We Specialize In Modern Minimalist, Japandi, And Elegant Scandinavian Designs That Make A True Statement.

Can I Choose My Own Fabric For A Sofa?

Yes, You Can Choose From A Massive Selection Of Premium Boucle, Velvet, And Breathable Cottons.

Can I Change The Dimensions Of A Bed Or Sofa?

Yes, Every Item Is Tailored To Fit Your Specific Room Size Perfectly.

Do You Offer Custom Wood Finishes?

Yes, We Can Match Our Solid Timber Stains To Perfectly Complement Your Existing Home Interior.

Do You Build Custom Wardrobes And Cabinets?

Yes, We Design And Install Seamless Custom Storage Solutions For Any Room.

PAYMENT INFORMATION

When Is The Order Payment Taken From My Bank Account?

Your Payment Is Processed Securely The Moment You Confirm Your Order On Our Website.

Do You Provide Convenient Installment Plans?

Yes, We Partner With Tabby And Tamara So You Can Enjoy Your New Furniture Now And Pay Over Time.

Do You Have A Cash On Delivery Option?

Because Every Single Piece Is Custom Made To Your Exact Measurements, We Require Upfront Payment To Begin Production.

Do You Accept Discount Cards Like Fazaa Or Esaad?

We Currently Focus On Giving Everyone The Best Affordable Luxury Price Upfront, So We Do Not Accept External Discount Cards.

Do I Receive An Invoice For My Order?

Yes, A Detailed Digital Invoice Will Be Emailed To You Immediately After Your Purchase.

What Is Package Tracking In My Orders?

While We Do Not Have An Automated Tracker Yet, Our Dedicated Support Team Sends You Direct WhatsApp Updates As Your Furniture Is Being Built.

FULL VILLA PROJECTS AND CONSULTATIONS

Do You Offer Full Villa Customization Services?

Yes, We Specialize In Outfitting Entire Luxury Properties In Locations Like Dubai Hills And Saadiyat Island.

Is The Home Design Consultation Really Free?

Yes, Our Expert Will Visit Your Home, Take Precise Measurements, And Help You Plan Without Any Hidden Fees.

Can You Work Directly With My Interior Designer?

Absolutely, We Frequently Collaborate With Professional Designers To Bring Their High End Visions To Life.

Do You Build Commercial Or Office Furniture?

Yes, We Craft Custom Executive Desks, Meeting Tables, And Ergonomic Office Sofas For Modern Workspaces.

How Do I Book A Free Site Visit?

Simply Fill Out The Quick Form On Our Contact Page Or Send Us A Message On WhatsApp.

MATERIALS AND QUALITY ASSURANCE

What Should I Do If I Receive A Damaged Product?

Contact Us Immediately On WhatsApp. We Have A Flawless Delivery Guarantee And Will Fix Or Replace Any Issues Right On The Spot.

Are Your Dining Tables Made Of Real Wood?

Yes, We Use Premium Solid Timber And Natural Oak Veneers To Ensure Generational Quality.

How Do I Clean My Custom Boucle Sofa?

We Recommend Gentle Spot Cleaning Or Professional Upholstery Care To Keep The Fabric Looking Perfectly Luxurious.

Does Your Custom Furniture Come With A Warranty?

Yes, We Stand By Our Solid Craftsmanship And Premium Materials To Ensure Your Investment Lasts.